FAQs

QUESTION: What makes the Mediflow Waterbase system so unique?

ANSWER: Only our waterbase system delivers all of this:

  -- Responsive Support
  -- Customization
  -- Clinically Proven Results

 

    QUESTION: How is the pillow customizable?

    ANSWER: The firmness of the pillow will be determined based on the amount of water you fill the pillow with. Like a softer pillow? Use less water. Like a firm pillow? Add more water. We recommend starting with 3 quarts of water. If it feels too hard, remove some water. Not firm enough? Add more water in. We recommend adding or removing water a little bit at a time to find your comfort level the fastest.

     

    QUESTION: What size are Mediflow’s pillows?

    ANSWER: Our pillows are 20”x 28” which is usually called a “jumbo”. This size pillow will fit a Standard or Queen pillowcase.

     

    QUESTION: Is there a Money Back Guarantee?

    ANSWER: There is a 30-day money back satisfaction guarantee (60-day for the Floating Comfort pillow) less the cost of shipping and handling. If you do not agree that the Mediflow Waterbase System provides a better night’s sleep just send it back. You are responsible for the cost of return shipping. We highly recommend using trackable shipping methods. Please contact us if you're returning the pillow.

     

    QUESTION: Is there a warranty?

    ANSWER: Yes, all of Mediflow’s pillows come with a warranty against any manufacturing defects. See each item for specifics.

     

    QUESTION: Which pillow is best? 

    ANSWER: All of our pillows are waterbase; so, with each version, you'll receive the benefits of the clinically-proven technology and responsive support.The major difference between the pillow will be the feel of the topper. 

    We have 3 types of waterbase pillow:

       -- Fiberfill
       -- Gel-Memory Foam
       -- Down

    Within the fiberfill category are 3 versions: Original, Elite and Floating Comfort. The biggest distinguisher difference within the fiberfill line is the warranty. Original has 1 year, Elite has a 3-year warranty and Floating Comfort has a 10 year.

     

    QUESTION: Can my pillow be washed easily?

    ANSWER: Yes! You can use a standard washer and dryer to clean your pillow. Simply follow the instructions on the care label.

     

    QUESTION: Is the Floating Comfort Pillow Hypoallergenic?

    ANSWER: Yes! All of Mediflow’s pillows are hypoallergenic

     

    QUESTION: Do any of your pillows contain latex?

    ANSWER: No! We do not use latex in any of our pillows.

     

    QUESTION: How are your pillows shipped and how quickly will an order be sent out?

    ANSWER: Orders are usually shipped out the next business day via FedEx Smart Post and delivered by the USPS in approximately 2-7 business days. Be sure to provide a correct shipping address, as errors will cause a delay. 

     

    QUESTION: How can I contact customer service?

    ANSWER: You can chat online at Mediflow.com, email info@mediflow.com or call us at  888-365-5050. Our goal is to respond to all inquiries within 1 business day. If it is past one business day and you have not heard from us, please check your spam folder. 

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