FAQs

QUESTION: What makes the Mediflow Waterbase system so unique?

ANSWER: Only our waterbase system delivers all of this:

  -- Responsive Support
  -- Customization
  -- Clinically Proven Results

 

    QUESTION: How is the pillow customizable?

    ANSWER: The firmness of the pillow will be determined based on the amount of water you fill the pillow with. Like a softer pillow? Use less water. Like a firm pillow? Add more water. We recommend starting with 3 quarts of water. If it feels too hard, remove some water. Not firm enough? Add more water in. 

     

    QUESTION: What size are Mediflow’s pillows?

    ANSWER: Our pillows are 20”x 28” which is usually called a “jumbo”. This size pillow will fit a Standard or Queen pillowcase.

     

    QUESTION: Is there a Money Back Guarantee?

    ANSWER: There is a 30-day money back satisfaction guarantee less the cost of shipping and handling. If you do not agree that the Mediflow Waterbase System provides a better night’s sleep just send it back. You are responsible for the cost of return shipping.

     

    QUESTION: Is there a warranty?

    ANSWER: Yes, all of Mediflow’s pillows come with a warranty against any manufacturing defects. See each item for specifics.

     

    QUESTION: Which pillow is best? 

    ANSWER: All of our pillows are waterbase; so, with each version, you'll receive the benefits of the clinically-proven technology and responsive support.The major difference between the pillow will be the feel of the topper. 

    We have 3 types of waterbase pillow:

       -- Fiberfill
       -- Gel-Memory Foam
       -- Down

    Within the fiberfill category are 3 versions: Original, Elite and Floating Comfort. The biggest distinguisher difference within the fiberfill line is the warranty. Original has 1 year, Elite has a 3-year warranty and Floating Comfort has a 10 year.

     

    QUESTION: Can my pillow be washed easily?

    ANSWER: Yes! You can use a standard washer and dryer to clean your pillow. Simply follow the instructions on the care label.

     

    QUESTION: Is the Floating Comfort Pillow Hypoallergenic?

    ANSWER: Yes! All of Mediflow’s pillows are hypoallergenic

     

    QUESTION: Do any of your pillows contain latex?

    ANSWER: No! We do not use latex in any of our pillows.

     

    QUESTION: How are your pillows shipped and how quickly will an order be sent out?

    ANSWER: Orders are usually shipped out the next business day via FedEx Smart Post and delivered by the USPS in approximately 2-7 business days. Be sure to provide a correct shipping address, as errors will cause a delay. 

     

    QUESTION: How can I contact customer service?

    ANSWER: You can chat online at Mediflow.com, email info@mediflow.com or call us at  888-365-5050

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