QUESTION: What makes the Mediflow Waterbase system so unique?
ANSWER: Only our waterbase system delivers all of this:
-- Responsive Support
-- Clinically Proven Results
QUESTION: How is the pillow customizable?
ANSWER: The firmness of the pillow will be determined based on the amount of water you fill the pillow with. Like a softer pillow? Use less water. Like a firm pillow? Add more water. We recommend starting with 3 quarts of water. If it feels too hard, remove some water. Not firm enough? Add more water in.
QUESTION: What size are Mediflow’s pillows?
ANSWER: Our pillows are 20”x 28” which is usually called a “jumbo”. This size pillow will fit a Standard or Queen pillowcase.
QUESTION: Is there a Money Back Guarantee?
ANSWER: There is a 30-day money back satisfaction guarantee less the cost of shipping and handling. If you do not agree that the Mediflow Waterbase System provides a better night’s sleep just send it back. You are responsible for the cost of return shipping.
QUESTION: Is there a warranty?
ANSWER: Yes, all of Mediflow’s pillows come with a warranty against any manufacturing defects. See each item for specifics.
QUESTION: Which pillow is best?
ANSWER: All of our pillows are waterbase; so, with each version, you'll receive the benefits of the clinically-proven technology and responsive support.The major difference between the pillow will be the feel of the topper.
We have 3 types of waterbase pillow:
-- Gel-Memory Foam
Within the fiberfill category are 3 versions: Original, Elite and Floating Comfort. The biggest distinguisher difference within the fiberfill line is the warranty. Original has 1 year, Elite has a 3-year warranty and Floating Comfort has a 10 year.
QUESTION: Can my pillow be washed easily?
ANSWER: Yes! You can use a standard washer and dryer to clean your pillow. Simply follow the instructions on the care label.
QUESTION: Is the Floating Comfort Pillow Hypoallergenic?
ANSWER: Yes! All of Mediflow’s pillows are hypoallergenic
QUESTION: Do any of your pillows contain latex?
ANSWER: No! We do not use latex in any of our pillows.
QUESTION: How are your pillows shipped and how quickly will an order be sent out?
ANSWER: Orders are usually shipped out the next business day via FedEx Smart Post and delivered by the USPS in approximately 2-7 business days. Be sure to provide a correct shipping address, as errors will cause a delay.
QUESTION: How can I contact customer service?
ANSWER: You can chat online at Mediflow.com, email firstname.lastname@example.org or call us at 888-365-5050