There is a 30-day money back satisfaction guarantee from the original purchase date less the cost of shipping and handling. If you do not agree that the Mediflow Waterbase System provides a better night’s sleep, you can return the pillow. You are responsible for the cost of return shipping and we do not refund shipping charges. We highly recommend using trackable shipping methods.
Travel pillows, pillow protectors, replacement parts, and mattress covers do not have a satisfaction guarantee and are not returnable and are non-refundable.
Any losses incurred due to the attempted returns of non-refundable items or items purchased outside of the 30-day satisfaction period is solely the responsibility of the purchaser. We apologize for any inconvenience this may cause. Refunds can take approximately 10 business days to process after receiving. Depending on your financial institution, it may take longer to show up in your account.For our full returns policy - please see our help section.